Terms Of Service

RFCHosting.ca

Reliable, Fast, Connected, Hosting

A Division of Beats Entertainment Inc.

Terms of Service and Acceptable Use Policy

Last Modified: April 12, 2021

RFCHosting (the “Company” or “we”) agrees to furnish web hosting services to the Customer (the “Customer” or “you”) subject to the following Terms of Service and Acceptable Use Policy (collectively the “TOS” or “AUP”). Use of RFCHosting’s services constitutes your acceptance and agreement to our TOS. All provisions of this contract are subject to this Terms of Service and Acceptable Use Policy. We reserve the right to change or modify this TOS, in whole or in part, without any prior notice to you. It will be the responsibility of the Customer to obtain the latest available version of the Terms of Service from our website. The Customer understands that modification to this TOS shall not be grounds for early contract termination or non-payment. As applicable, singular refers to plural, and masculine refers to feminine, and vice-versa in all parts of this TOS.

Section 1: Customer Information

The customer agrees to provide accurate information when they register. Any falsification of registration information will render all obligations has towards the customer null and void. Any change of contact information must be edited by the customer in their profile in the members section of the rfchosting.ca website. You must provide us with, and keep current, valid contact and client profile information including full name, mailing address, city, province/state, postal code/zip code, country, telephone number, and e-mail address. In addition, a valid and working contact e-mail must be set in your cPanel account. Failure to acknowledge this important policy will result in suspension of your account.

Section 2: Usage of Services offered by RFCHosting

While in/using any machines, servers, or services offered by RFCHosting, you may not: Engage in any activities that would cause excessive distress or slander upon any other person; transmit or copy any data that is not owned, licensed by you, is obscene or racially/ethically objectionable.

Any customer caught Hacking RFCHosting servers/equipment will have their service terminated and will not receive a refund. This includes hacking the routers, switches, or operating systems on the machines themselves, or through any other type of access (such as FTP, Telnet, SSH, etc)

Content Restrictions

In order to maintain quality and reliable service, RFCHosting is forced to restrict certain content from being hosted on our servers. We take this provision very seriously and Customers found in violation are subject to suspension or termination of service and/or administrative fees at our sole discretion.

  • 1. Pornographic or adult content is not allowed on our servers. This includes any pornographic or adult material hosted, displayed, or linked to from our servers. This policy is strictly enforced and any users found in violation may be immediately terminated without warning.
  • 2. At no time shall any Customer upload or host any proxy script or program on our servers. These programs are resource intensive and can cause the server to crash. Any account found hosting a proxy script or program will be suspended without notice pending removal of the offending script. Repeat offenders may be terminated.
  • 3. All WordPress and PHPBB installations must be kept up-to-date and upgraded to the latest versions. Users found running vulnerable versions of WordPress or PHPBB are subject to suspension of their account to avoid any possible attack on the server. We strictly enforce this policy, so keep your installations up to date.
  • 4. You, as RFCHosting’s customer, are solely responsible for the content hosted on your account.
  • 5. If our support team contacts you and requests that you remove any specific script, program, or material content, you are to do so immediately and unquestioningly. We will always provide a reason why you need to remove it, so there should be no questions asked and the offending content removed.
  • 6. RFCHosting clients and users may not at any period of time use excessive profanity on their site or storage space containing to their plan. If this is violated, they must remove the excessive profanity immediately or have their services suspended or terminated.

Section 3: Guarantees of Service offered by RFCHosting

Network Uptime

Our ISP offers us 99.9% uptime. Given different variables a month we offer a 99.5% uptime. This means we guarantee the OVH network we connect to, to be available 698.4 hours out of 720 hours a month (based on a 30 day month) or no more than 21.6 hours of network downtime a month.

Server Uptime

RFCHosting Reserves the right to have machines down for scheduled maintenance 12 hours a month and unscheduled maintenance 6 hours a month. For hardware failure we reserve the right to have 24 hours a month for dealing with hardware failure on machines.

Section 4: Accounting

Activation/Cancellation

You will have a max of 2 weeks (14 Days) to make payment or your website will be suspended automatically.

If payment has not been received in 2 weeks (14 Days) from being suspended, your account will be terminated unless a prior agreement has been setup with our billing department. You can contact them at clientcare@rfchosting.ca.

Cancellations: All cancellations must occur at the end of a term unless a prior agreement has been setup with our billing department.

Paypal

PayPal Chargebacks: Any bounced checks or PayPal Chargeback for services rendered will be subject to an additional $25 fee.

Payments are accepted via PayPal, Credit Card, money orders and e-checks in US or Canadian Dollars Only. Note all payments in US Dollars must equal that of the payments in Canadian Dollars. For currency conversions please visit www.XE.com or contact sales@rfchosting.ca.

PayPal uses must be verified PayPal users, If you are not verified your order will not be processed. For more information contact clientcare@rfchosting.ca.

Credit Card Payments

We accept the following credit cards via Stripe: Visa, Visa Debit, MasterCard, Mastercard Debit, & American Express (AMEX).

Refunds

After ordering you have 15 days to request a refund, if you are not satisfied with your service. We Do not offer refunds for either services rendered or for the unused remainder of a service term. The only instances where monetary compensation will occur is in account credits for any downtime as listed above.

Unlawful use of services offered by RFCHosting will result in immediate account termination with no refunds or warning (warez, spam ect).

RESELLERS NOTE

You will be billed for your clients exceeding bandwidth you set for them in your hosting plans. You may bill your clients for exceeding their bandwidth in your own way. RFCHosting is not responsible for Reseller clients exceeding bandwidth.

Section 5: Use of Licensed Software

cPanel/WHM® Software

You the user acknowledge that cPanel/WHM® (Web Host Manager) is licensed to RFCHosting for uses on our servers. RFCHosting and you the user are subject to the Trademark Rules and Conditions of cPanel Inc. The cPanel® Software is the leading server software in the industry. Any infringements on the Rules and Conditions of cPanel® Inc. trademark will result in immediate termination of your account, services, and business with RFCHosting and its Affiliates. The user acknowledges that certain material is supplied under license and that such property rights are owned by the licensor.

WHMCS

You the user acknowledge that WHMCS is licensed unlimitedly to RFCHosting. All and any infringements on the RFCHosting Terms of Service and Rules or Regulations of WHMCS Limited. And further inquires should be directed towards webmaster@rfchosting.ca. Any infringements on the rights and permissions instated by WHMCS will result in immediate termination of your account, services and business with RFCHosting and its Affiliates. The user acknowledges that certain material is supplied under license and that such property rights are owned by the licensor. The RFCHosting Client Panel is available by clicking here.

Section 6: Acknowledgements By User

Computer and Network/Internet Faults:

You the user acknowledge that computer and network systems are not fault free and there may be times when these systems experience interruptions and downtime (unavailability).

RFCHosting does not guarantee uninterrupted service though does make compensation for certain types of interruption as listed earlier in this document. The user agrees that he/she/they shall make no claim of breach of contract for any such interruption.

  • Copyrights/Trademarks

The user acknowledges that all copyrights and trademarks (registered and unregistered), intellectual property, design rights (registered and unregistered), in the website, belongs to RFCHosting and the user shall not infringe on any of those rights. This includes copying, distribution and/or modification.

The user acknowledges that certain material is supplied under license and that such property rights are owned by the licensor.

  • Communication

The user acknowledges that they shall not use any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, racial, sexually oriented, or otherwise objectionable material in communication with RFCHosting, post such material on the RFCHosting forums, or have such material on their servers and or web sites. RFCHosting reserves the right to remove any such material it finds objectionable.

Section 7: Liability

IN NO EVENT WILL RFCHOSTING BE LIABLE TO CUSTOMER FOR ANY CONSEQUENTIAL, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, DATA OR GOODWILL WHETHER INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY OF THE SERVICES, PERFORMANCE, NONPERFORMANCE, NEGLIGENCE, TERMINATION, BREACH OR ACTION OR INACTION UNDER THIS AGREEMENT EVEN IF CLIENT ADVISES RFCHOSTING OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE FOREGOING LIMITATION ON LIABILITY, HOWEVER, SHALL NOT RELIEVE RFCHOSTING FROM LIABILITY FOR DIRECT DAMAGES ARISING SOLELY OUT OF RFCHOSTING’S GROSS NEGLIGENCE OR WANTON OR WILLFUL MISCONDUCT IN PERFORMANCE OF THE HOSTING SERVICES.

Section 8: Reservation of Rights

RFCHosting reserves the rights to edit or change any portion of the RFCHosting Website without prior notice given to customers or the general public.

Notice will only be given when updates have been done to contracts relating to RFCHosting or the Term of Service page has been edited.

All permissions, contracts, and software licenses are here by © 2014-2021 RFCHosting. All Rights Reserved.

Section 9: Acceptance of Terms

The user of any RFCHosting service, agrees to be bound by these terms and services. Failure to accept these terms and services means the user does not have permission to access any services offered by RFCHosting and must cease use immediately.